Online Privacy Notice
This privacy notice explains how we use any personal information we collect about you when you use our websites.
What we collect:
General Personal Data:
We may require your name, address and contact details if a purchase is made, you are contacting us, signing up to hear from us or completing an online survey.
Website: Non-Personal Identification Information:
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the IP address, browser name, the type of computer and technical information about Users means of connection to our Site.
When someone visits any aspect of the Potters Home Digital website, we use a third-party service, Google Analytics, to collect standard internet log information.
Web Browser Cookies:
Why we need it:
To facilitate your sale, provide delivery/installation and process warranty guarantees or promotional claims.
To find out things such as the number of visitors to the various parts of the site and details of visitor behaviour patterns.
What we do with it:
All data provided to us is stored on our secure customer ordering system.
We may use your information to process any guarantees or promotional claims where applicable on your behalf.
We may use feedback you provide to improve our operation, products and services.
We may periodically send promotional emails about new products or service, events, special offers, or other information to keep you informed, by post, telephone, email or SMS. We use a third-party platform Mailchimp to facilitate this service.
We will never sell your information to any other organisation.
What are your rights:
We would like to send you information about products, events and services of ours and promotions which may be of interest to you. You may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us. We may make a small charge for this service.
The General Data Protection Regulation (2016/679 EU) provides you with the right to request the erasure of your personal data, also known as “the right to be forgotten”. We are obliged to erase personal data relating to an individual if:
Keeping your data is no longer necessary in relation to the purposes for which it was collected or processed;
You withdraw your consent and there is no other legal ground for the processing;
You object to the processing of data where the processing is on the basis of Potters Home Digital legitimate interests and there are no overriding legitimate grounds for us to continue;
Your personal data has been unlawfully processed;
Erasure is required for compliance with a law to which Potters Home Digital is subject.
How long we keep it:
Your basic customer information is stored with your customer account to provide support and on-going customer service.
Any copies of sales, agreements and contracts are filed for the length of agreement or to comply with regulations. Documents are then destroyed.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
If you do not agree to this policy, please speak with our us and do not use our Site. Your continued trading and use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
Potters Home Digital
7 East Cross
Telephone: 01580 762864
Or contact us here
This document was last updated on May 2018