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Privacy Notice

Online Privacy Notice

This privacy notice explains how we use any personal information we collect about you when you use our websites.

What we collect:

General Personal Data:
We may require your name, address and contact details if a purchase is made, you are contacting us, signing up to hear from us or completing an online survey.
Payment Processing:
Our payment gateway is provided by SAGEPAY, you will be providing credit or debit card information directly to SAGEPAY which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to SAGEPAY is not within our control and is subject to SAGEPAY’s own privacy policy and terms and conditions.
Website: Non-Personal Identification Information:
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the IP address, browser name, the type of computer and technical information about Users means of connection to our Site.
When someone visits any aspect of the Potters Home Digital website, we use a third-party service, Google Analytics, to collect standard internet log information.
Web Browser Cookies:
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Why we need it:

To facilitate your sale, provide delivery/installation and process warranty guarantees or promotional claims.
To find out things such as the number of visitors to the various parts of the site and details of visitor behaviour patterns.

What we do with it:

All data provided to us is stored on our secure customer ordering system.
We may use your information to process any guarantees or promotional claims where applicable on your behalf.
We may use feedback you provide to improve our operation, products and services.
We may periodically send promotional emails about new products or service, events, special offers, or other information to keep you informed, by post, telephone, email or SMS. We use a third-party platform Mailchimp to facilitate this service.

We will never sell your information to any other organisation.

What are your rights:

We would like to send you information about products, events and services of ours and promotions which may be of interest to you. You may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us. We may make a small charge for this service.

The General Data Protection Regulation (2016/679 EU) provides you with the right to request the erasure of your personal data, also known as “the right to be forgotten”. We are obliged to erase personal data relating to an individual if:
Keeping your data is no longer necessary in relation to the purposes for which it was collected or processed;
You withdraw your consent and there is no other legal ground for the processing;
You object to the processing of data where the processing is on the basis of Potters Home Digital legitimate interests and there are no overriding legitimate grounds for us to continue;
Your personal data has been unlawfully processed;
Erasure is required for compliance with a law to which Potters Home Digital is subject.

How long we keep it:

Your basic customer information is stored with your customer account to provide support and on-going customer service.
Any copies of sales, agreements and contracts are filed for the length of agreement or to comply with regulations. Documents are then destroyed.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Potters Home Digital has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage both customers and Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms by trading with Potters Home Digital or by using this Site, you signify your acceptance of this policy and terms of service.
If you do not agree to this policy, please speak with our us and do not use our Site. Your continued trading and use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with us, please contact:

Potters Home Digital
7 East Cross
TN30 6AD
Telephone: 01580 762864
Or contact us here


This document was last updated on May 2018