AV Installation Engineer

Introduction

Potters Home Digital, established in 1913 have been providing home entertainment from the very beginning. We are proud of what we do. We help enhance the lives of our clients through the use of technology. As one of the highly recognised systems integrators in the UK, we design, supply and install audio, television, lighting, data and Wi-Fi networks and other bespoke technology into a fully integrated and easy to use solution. Our projects range from high-end private homes to multidwelling residential developments and commercial settings. Operating primarily in the Southeast, we work with renowned architects, designers and construction professionals.

Our recently launched Smart Home Garden Show Space expands on our core multi-room showroom, both of which hold multiple awards from both UK and internationally bodies and manufacturers.

Job Summary

We are growing our team and are on the lookout for a skilled and enthusiastic Installation Engineer who’s ready to build a long-term career. 

We are seeking someone who is experienced, proactive, and eager to be part of a close-knit, hardworking team. The ideal candidate will be down-to-earth, reliable, and great with people. 

Operating from our showroom and offices in Tenterden, Kent, we deliver high-end projects primarily across the Southeast, with occasional work in Europe. 

This hands-on role involves the installation and commissioning of both residential and commercial systems, including home automation and control systems, lighting control, multi-room audio, home cinema builds, and security solutions. 

Responsibilities

Essential Functions:

• Understanding of programming and installation of home automation systems, including Control4 and Lutron. 
• Installation and commissioning of Smart Home, Home Cinema, Audio Visual, Networking, CCTV and Outdoor AV equipment. 
• Construction and build out of cinema rooms and media room solutions systems, such as fabric tracking, LED lighting and baffle walls. 
• Installation, termination and testing of infrastructure cabling for Data, Speaker, Coaxial and Fibre cables. 
• Maintenance and service of AV systems. 
• Understanding and interpretation of AV schematics, construction drawings such as floorplans and system documentation operational/product manuals. 
• Provide training and handovers on-site to the end user. 
• Understanding of Comms Rack builds and common standards. 
• Service calls and methodical fault finding, troubleshooting and resolution. 
• Uses hand and power tools safely. 
• Travels to job sites via company vehicles or public transport. 
• Maintains company-issued tools, equipment, and vehicles. 
• Interacts with clients, builders, designers, architects, and other industry professionals. 
• Completion and submission of required paperwork. 
• Commitment to safe working practices and maintaining Health and Safety requirements, and maintain a clean, tidy working environment. 
• Attend training courses, as necessary. 
• To become fully conversant with all areas of the business and office procedures. 
• To be flexible in order to undertake the many different areas of work that are required, such as project work, producing reports, assistance with wider teams within the business. 

Core Competencies

• Brings a positive attitude, good customer service skills, a stellar work ethic, and a professional appearance to the workplace.
• Demonstrates thinking creatively and strategically.
• Demonstrates effective written, verbal, and interpersonal communication skills.
• Demonstrates excellent judgment and creative problem-solving skills, including negotiation and conflict resolution.
• Works independently and effectively as part of a team.
• Balances competing priorities, complex situations, and tight deadlines.
• The ability to work well under pressure.
• Patience and the ability to remain calm in stressful situations.
• Exhibits strong management and leadership skills.
• Capable of leading and motivating others.
• Able to work flexible hours, including occasional evenings and weekends.
• Can pass a drug screen and background check.
• Possess a valid driver’s license and has access to a reliable and insured motor vehicle.
• Able to independently lift items up to 50 pounds.
• Capable of sitting, standing, and kneeling for extended periods of time.
• Motivated to learn new technologies and processes

Education & Experience

Previous experience in a similar role required.

• Basic understanding of construction phases and roles.
• Previous experience in systems integration preferred.
• Proficiency in MS Office with expertise in Microsoft Outlook, Word, PowerPoint, and Excel required.
• Industry recognised (CEDIA, AVIXA, manufacturer, etc.) credentials preferred.

Job Package

Full time position.

Salary: negotiable based on experience

Contracted hours: Monday to Friday 8:00-5:30

Benefits:

• Company vehicle. 
• Company expense and fuel card. 
• Company phone + laptop. 
• Company events. 
• Empowered training and upskilling. 
• Company pension. 
• Employee discounts. 
• Health & Wellbeing programme.